Sorry, this is another of my highly detailed bug reports that's only of real interest to the tech team. Others feel free to ignore!

This curious bug is catching people out.
When you type certain colloquial abbreviations in certain editors, they are being mangled, or at least, truncated so as to be meaningless.

Two specific examples have been seen, but I'm sure the problem is more generic: try typing M & S (Marks and Spencer), or A & E (Accident and Emergency) without the spaces, as would be a common shorthand on a site such as this (like this: M&S A&E ) and see what happens.

It certainly affects the post editor in the Android App.

What's more, you cannot enter a character entity (& amp; without the space) as a workaround, either.

(This is just the latest in a range of weird behaviours exhibited by the varying editors used on Scooploop.)

When viewing a group post in the app, why not have the heading -- which is the name of the group anyway -- as a hyperlink to the group's page? That way you can easily find the group page to create a new post.

The 'back' arrow might take you back somewhere else, and you cannot currently get to the group except by finding it in the groups list under your profile. A direct link would be much quicker, and should be a simple matter to program.

Continuing on from the previous post of the same subject that has been closed!

Can the poor relation that is the android app version of Scooploop have the same capabilities. The android app is mostly forgotten!

Would it be possible to have the option to click on 'posts' on profile and not have to scroll through masses of comments to find any posts one has put on ?

Hello Everyone.

November has been a busy month and is coming to an end now, so here is a quick round-up of some features we have added.

1) You can now use "mentions" to make people aware that you have responded directly to them in the comment section by using their user handle, e.g. if you want to reply to me use @CitizenW to get my attention.

2) You can now reply directly to a comment by clicking "Reply" and the handle of the user you have replied to will automatically be inserted into your comment.

3) We are fully supporting #hashtags now on #scooploop . Very useful to find other discussion threads about similar topics.

4) "Messages" in the top navigation bar now provides a preview of messages you have received, similar to notifications.

5) Comments can now be sorted via a small drop-down menu, a long requested feature especially for long discussion threads.

Have a great weekend,

Scooploop
PS: Some of the features are desktop only for the moment but will come to the mobile app soon.

If I click on someones avatar to enlarge so I can see it properly there is no X to escape from the photo - have to come out of Scoop and then come back in.

For the last few days some notifications for threads are coming up as codes and numbers of that thread. Is this a temporary technical glitch? Are the team aware of this problem?.

Click on notifications and post.

Most times the comment box does NOT open.

I have to go to group and find post.
Has anyone else has the same problems?
I am absolutely fed up.

I think I`d like an option to stop someone or anyone from following.Can that be arranged? Or is there summat already-that I haven`t found?

How can this happen?

Antoinette openly boasting that she has managed to get into a closed group that she has been expelled from and posted a message within a thread?

This makes a complete mockery of Scooploop's security and needs URGENT ATTENTION.

It makes me wonder if it's worth continuing to run my Showcase UK group if it can be abused like this.

Hi all,

It was brought to our attention that there is a lot of confusion around the report feature on Scooploop and questions about how reports are being dealt with.

We would like to confirm that we do take the well-being of this website and our users very seriously, and reports are not ignored. If you do come across inappropriate content, there is indeed an option to report this after which, these will be passed through the Scooploop moderators and be dealt with.

However, since everyone on Scooploop is different, and may perceive comments differently, we would like to emphasize that we have a list of things we moderate which can be found on our Scooploop FAQ. We also expect group admins to moderate their group accordingly to these guidelines.

These are listed below:

i) Posts or comments which can be reasonably understood as racist, sexist or discriminatory

ii) Content that contains nudity, pornography or profanity.

iii) Offensive posts attacking users

iv) Disclosing personal details of users against their will

v) Spamming the community page

We moderate everything in the website fairly and objectively, and content that does contain any of the above, will be seen through the perspective of staff that is keeping a neutral position.

We also would like to gently remind the group admins that with great power comes great responsibility:

Since you are running a group with dozens, if not, hundreds of people in it, you are to take the well-being of each member into consideration.

If we notice that you have breached the Scooploop guidelines, we will personally have to take action against you.

We would also like to point out, that everyone runs their group differently and certain discussions may not adhere to your preferences. If this is the case, we strongly advise you to cease participation in those group and look for other groups which may be more suitable to your preferences. There are plenty of groups on Scooploop and we are confident that there is a group for everyone!

If you fail to find any group that suits your preferences, you always have an option to create your own group and your own set of guidelines for everyone to follow.

Best,

Scooploop Team

Hello to all. I’m a new member of Scooploop and an even newer member in this group. I’m Dominic. I recently took early retirement from the Civil Service. I hope to be able to make a positive contribution to this group.

When spacing one has to write outside the box.

Noticed for a while when I wanted to put a space between lines it did not work.
Hope this makes sense.

I see strange numbers above my post -copied-
{% if comment.author.pk == request.user.pk %}
{% endif %}

What is going on?

When I press edit they are not there and are not showing on the post any
more.

I spend 90% on a android tablet with just a little time late at night on the PC.

I as a moderator of a group cannot on my tablet do the following-

1. Close a thread.

2. Alter the introduction in any way because it asks for another photo to be uploaded so you have to return without amendments.

3. I cannot see the full list of members, only one page that doesn't scroll.

There may be others that I have not seen reason to use yet but these few can be annoying

Has something been changed recently?

My android tablet has started to notify me that I have replies to posts I am following as normal.

But instead of opening (either from minimized or just from new) it is now opening at the pages that have been notified, problem to get to notifications you have to touch the back button, this then removes any reply comment that I might of made or if no reply continues through the notifications until I can see the notifications screen.

Problem is that the notifications are still being shown as unread!

Only noticed this behaviour in the last couple of days.

Hope that makes sense?

When I open Community News on my PC it takes me to the Norwich area news, but on my tablet or phone Community News takes me to a different more central page that covers all new posts which is far more helpful and preferable.I cannot find the same page on my PC as the android one.

[Warning to non- Tech Team users -- this is techy!] Not sure if this is a actually a bug, as I've only seen the one occurrence, but previous experience suggests it might well be...

Someone mentioned me in a comment, but I received no notification. I mean I received no notification at all, for either the comment or the mention. I was only aware of the problem because another user placed another comment on the same thread, and I was notified about that, so I saw the comment containing my mention.

Now, the most significant part is that the comment I received no notification about contained TWO mentions, first to another user, and later to me.

I'm just wondering if the presence of more than one mention is causing the problem. ie firstly a mention overrides the comment notification, but then only the first mention generates a mention notification, the second one being ignored. That would certainly explain what I experienced this evening.

It's tricky for me to try and recreate this without assistance, so for once I haven't tried.

Hello there. We have updated the default set of avatars ( thats the "user icons" ).

They have some technical advantages but also look nicer, well at least in our humble opinion.
However, remember if you do not like them you can upload your own avatar (user image) at any time in your profile settings.Have fun.

Full title of post : "In a comment, an embedded web link to a Scooploop thread URL fails to open correctly from Android app"
The following thread is in the Tech Heads group:
https://www.scooploop.com/loop/thread/slug/virgin-drastically-changing-payg-charging-policy-wef-18-november-2019
The first comment from Antoinette includes this link:
https://m.scooploop.com/loop/thread/slug/switching-to-new-mobile-payg-phone/


Viewing the linked thread in Firefox on a laptop, and clicking on the link, just opens another Scooploop page, exactly as you'd expect (and it correctly changes from the mobile site too).

However, viewing the thread and clicking the link from within the Android app launches the linked Scooploop thread in a Firefox tab. (Firefox is my default browser on mobile, and is already running.) When the thread opens, only the original post text and the page footer are visible: none of the comments can be seen, only an inactive link saying '31 comments'.
Clicking on the menu icon gives a major clue -- I'm not logged-in to Scooploop on Firefox, so I cannot see the whole thread!


So the basic question must be: when a Scooploop URL (effectively an internal link) is launched from the app, why is it opened in an external browser rather than within the app?

The three photos are screen-grabs from my phone, showing the top and bottom of the opened thread, as visible in Firefox, and the result of clicking the menu icon.

White space is essential for good comprehension. Why are the editors programmed to remove line breaks from posts and comments? This compresses the text, making it much harder to read, and may even change the meaning of what the author has written.

Including hyperlinks is an even bigger challenge.

Inline, with spaces, they usually work, like this: https://www.scooploop.com

But if you put a link on the following line, say after a colon, all white space is removed and the link cannot be parsed, like this:https://www.scooploop.com

There is a workaround, putting them on a new line with multiple line breaks, like this:

https://www.scooploop.com

But that is an awful lot of faff, when everyone is used to editors that don't corrupt your text in this way.

Could you investigate (and fix!) please?

I was browsing my Notifications list in the Android app when I saw this new post (open photo to see notification). The truncation is unfortunate, and there is the (slight) chance that a mischievous poster could attempt to use this effect for mal-purposes.

I didn't remember to check what appeared on the website for the same notification, but I expect it would be a different length of truncation.

Serious question: comment notifications display the title text in full, so there isn't a length limitation. Users would like to see the full title so that they can decide whether to read further or not, so why can we not have the full title displayed for a new post?

(I am aware that 'other text' is also used in new post notifications, such as the group for the post, or if the poster is your neighbour, but surely a solution can be found to show the full post title too? Tap to expand, long-press to open, maybe?)

Since the thread strayed wildly off-topic before it had any on-topic response, I have re-written this bug report in full:
https://www.scooploop.com/loop/thread/slug/bug-incorrect-launch-of-scooploop-weblink-from-android-app-second-attempt/
Please follow the link for any on-topic discussion. (I am very tempted to close this thread!)

Recently I have noticed that if I open the notification section with multiple unread posts and I then go to the top one, after reading it and then returning to notifications only to find that all are now show as read.
This is on android Samsung phone and tablet, also on the win10 PC. Very annoying.

Question Is it possible to have more than one moderator in a group?

Some of the larger groups must be hard work for just one person, not to mention sickness and holidays.

I’ve sent quite a few messages to Scooploop Administrators about the following points but they don’t have the common courtesy to either acknowledge or reply to the messages. I know they’ve read the messages because of the double ticks that show on my sent messages. Here are the points I raised.
1. I have 2 more followers than friends. Why can’t I see who follows me as well as who has befriended me?
2. Why isn’t there an option to delete private messages once read? My inbox is rather full.
Does anyone else have problems with Scooploop Administrators not acknowledging their messages?

July is still at the top!! I keep thinking " not much going on!" :-( I want the most recent at the top,plz.

I just tried to put a video on, my first ever attempt but it failed to load.
What is the procedure to do this ?

I've just noticed that in PM's it doesn't show the time and date of the most recent one you have received - in an on-going conversation.
There is a funny little symbol you click under your own message but not for the received one.

I have noticed recently that there is a fault with going to a liked link in unread posts that tranfers me to a Scooploop 404 page saying it is not available. This is a recent thing as it used to take you to the thread.
This is on android, not tried one PC.

How do you delete an entire thread that you created

how do you delete an entire thread ? [ of your own making]

I have messaged admin to ask why the search function does not always give an answer.
i have tried several times entering the thread's title - no result, tried entering the op's name and scrolling through their stuff - again no result.
Awaiting their reply .... watch this space.

Why don't I get notifications for new posts in the community category ?
I do for anything new in groups - but for community I have to rely on having a look every now and then or waiting for the daily update.

Two days running I have lost incomplete comments through accidentally brushing on a link on the touch screen. Happened just now: when a photo in the original post opened, the text in the comment box was lost.
It would be wonderful if the app could check whether the comment box contained any text before navigating away from the editing screen, and warn the user, giving the option of navigating away and discarding the comment, or carrying on editing.

As you already know, my comments are often detailed, so this is extremely frustrating! (And it is discouraging me from wanting to contribute, as I cannot face typing the comments a second time.)

Some of the very large posts on a subject, for example word change threads time out and can take several attempts to load. I do have a fast cable connection with 4/5 bar connection and other subjects with less replies load quicker.
Is there a need to limit the number of posts in a thread?

How do you leave a group?

I sent a message to support with a couple of questions ref the group moderator abilities on wednesay but so far have had no reply. Are the messages read ? Or do I ask qeustions in here and hope that it can be answered by the community.

Tried form a group for the new influx of the Norwich area people. I uploaded the photo ok an I filled in the rest, but when I try to complete it I get the message to upload a header picture!!!

Is there an upper limit on size of photo as it only says the minimum size. The uploaded photo shows fine.

What am I doing wrong?

When a post goes off topic or becomes acrimonious how does a moderator close down comments? Can’t seem to find that as an option.

Would it be possible for there to be a way to see the different threads on the profile page ?
It would make it so much easier to find a subject.
When I go to my profile it shows how many 'posts' but you can't click on them and just get an endless scroll down list of all comments.

Hi ScoopLoop Techies.

I've been experiencing something odd over the last couple of days. I log in, and sometimes can add to a thread and see the Groups I belong to, at others (ie, most of the time) I can't see my Groups, add a comment to a thread, and the 'helpful' and up and down voting arrows options are not available.
Have you come across this with anyone before, please?

Thanks,
PS - if I don't reply, it's because I can't! :(

Hi Scooploop

If someone puts a link to a scooploop post and I click on it the screen freezes and the only thing I can do is completely shut my phone down and start again. I am on Iphone 5 using the app.

Any ideas?

Here's an interesting one for you....
Earlier today I was contributing to a (lively!) thread, but now I find I cannot, as the comment box at the bottom is no longer being displayed (first picture). I can still add a comment if I call up the thread on the mobile app, but if I use the web version, either from laptop or mobile, the comment box is absent. Other people are still able to add comments on that thread: I don't know if they are all using the app.
It's this one: https://www.scooploop.com/loop/thread/slug/caroline-lucas-mp-calls-for-all-female-emergency-cabinent

Selecting another thread written by the same OP, and I can still add a comment to that, from which I conclude it is not a weird side-effect of the OP muting me (not that I believe I have given him reason to do so!)

Selecting other threads at random, and I can still add comments to these.

While preparing a screengrab, I noticed that the problem is more widespread. After the 73rd comment (yes, I counted them!) the comments are not showing the dropdown menu icon, nor 'helpful', nor the up/down vote arrows, although earlier comments are still formatted correctly (second picture).

Digging below the surface, and I believe I have some clues for you. Image 3 shows 'vue-parts-comment-box' where the comment box should be, and image 4 (the first missing 'Helpful') shows 'vue-dashboard-updown-comment', with appropriate parameters. I don't know the terminology to use, but it would appear that the 'vue-' elements are not being parsed to create the related display HTML. My guess is that the number of comments in this thread is significant here.

I'm using Firefox 68.0.1 (with a few key add-ons, including Ghostery, which I know can cause dramatic side-effects on some sites, CanvasBlocker, and LeechBlock). [Update: white-listing Scooploop within Ghostery, and reloading, did not remove the bug.]

Have fun!

It has been very quiet lately. Are there some issues.
Today I received notifications from 4 hrs ago and the previous one were from 20 hrs. ago.
I have noticed some threads which I never seen only by browsing.

When clicking posts in notification the subject comes up without the little box at bottom to add comments.
Sometimes I click notification again and box shows but most times I have to return to face page, group and find the post to add comment.

Very frustrating and time consuming.
Do others have the same problem?

Currently very difficult adding comments to threads using mobile app, as the text entry area is being hidden by the keyboard. Pressing 'back' hides the keyboard, so you can see what you typed, and can reposition the cursor if needed, but you continue typing 'blind', and it's easier to correct mistakes using edit after posting the comment.

Returning to the home screen, the bottom bar may be enlarged to occupy the lower half of the screen.

Usually, closing the app fixes this kind of problem, but even power-cycling the phone hasn't cleared it today.

App version : 0.9.248
Handset: Samsung Galaxy S7
Android: 8.0.0

I've had rather a convoluted search for repairers after my ancient Dyson broke down and the local electrical fixers turned out to have disappeared, but finally (at my second try) found an excellent firm I'd like to recommend - but I can't see how to do so.
Used the feedback system to enquire of ScoopLoop site management but haven't had any response yet, so I wondered if anyone else knew how. I thought that this site had begun as a way of recommending businesses to potential customers but the only thing I could find was the 'add business' button, which seems designed for use by the businesses themselves, not happy customers wanting to spread recommendations.

From now on, group moderators will receive a message if a post or comment in their group has been reported ( e.g. as spam, off-topic etc ). This should make moderation in groups much easier for everyone.

Would it be possible please to unable the sending of attachments on private messages?