Satisfaction Survey 2020 set to begin
The council needs your help.
The 7,035 leaseholders and tenants will be soon sent a survey which will help shape the future of the housing services in the borough.
Overseen by an independent organisation, M·E·L Research will carry out this survey in line with the Market Research Society Code of Conduct. It asks a variety of questions about how tenants and leaseholders feel about housing services as well as their own personal experiences. All answers will remain confidential.
If tenants and leaseholders complete the form they will also be put into a draw to win one of three £50 shopping vouchers.
It can be completed online or if the paper survey is filled in, it can be returned freepost.
This year the council’s Resident Board has taken ownership of the satisfaction survey after its first successful year in operation.
Nigel Pacey, the independent chair of the Resident Board said: “We want to hear what residents and leaseholders think about the services received.
“We’re inviting you to say what you think about the services you receive and what Housing Services is getting right and where they need to get better.
“We’d be grateful if you could spare a few minutes to complete the survey.”
Questions will include how easy it is to contact and work with housing services and the property and maintenance partners, Osborne Property Services Limited. Other areas being asked about include how the coronavirus public heath emergency affected services and what the priorities are for tenants and leaseholders.
The survey, which will take approximately 10 minutes to complete, will start to be sent out to residents electronically this week. Paper surveys will be sent out next week.
All responses have to be submitted to the council by Friday 18 September.
The results will be shared with tenants and leaseholders through the Housing Highlights magazine and will be used to improve and adapt housing services.
The 7,035 leaseholders and tenants will be soon sent a survey which will help shape the future of the housing services in the borough.
Overseen by an independent organisation, M·E·L Research will carry out this survey in line with the Market Research Society Code of Conduct. It asks a variety of questions about how tenants and leaseholders feel about housing services as well as their own personal experiences. All answers will remain confidential.
If tenants and leaseholders complete the form they will also be put into a draw to win one of three £50 shopping vouchers.
It can be completed online or if the paper survey is filled in, it can be returned freepost.
This year the council’s Resident Board has taken ownership of the satisfaction survey after its first successful year in operation.
Nigel Pacey, the independent chair of the Resident Board said: “We want to hear what residents and leaseholders think about the services received.
“We’re inviting you to say what you think about the services you receive and what Housing Services is getting right and where they need to get better.
“We’d be grateful if you could spare a few minutes to complete the survey.”
Questions will include how easy it is to contact and work with housing services and the property and maintenance partners, Osborne Property Services Limited. Other areas being asked about include how the coronavirus public heath emergency affected services and what the priorities are for tenants and leaseholders.
The survey, which will take approximately 10 minutes to complete, will start to be sent out to residents electronically this week. Paper surveys will be sent out next week.
All responses have to be submitted to the council by Friday 18 September.
The results will be shared with tenants and leaseholders through the Housing Highlights magazine and will be used to improve and adapt housing services.
