My TV has a fault
It is the 2nd time that it has had the same fault so this time I know what the fix should be.
The TV was new in August 2019 and the first fault was in June 2020, so it was fixed under guarantee by Currys. This time it is out of guarantee so I have to decide, do I pay for a repair or buy a new TV.
The fault is, The TV turns on but the screen stays black. Doesn't even show the JVC logo. The fix is to replace the Backlight.
So I contacted Currys and they said the initial cost is £95 just to look and assess the fault. Any labour and parts would cost extra. But first they wanted to know the model and serial number. So I told them. They have replied, Sorry that is not a model that we are able to repair.
I had a look on the JVC website and it says that JVC televisions are now manufacturered , distributed and serviced by Currys. So basically, Currys are telling me they can't or won't repair a product they make.
Going to get a quote from an independent TV repair shop this week.
The TV was new in August 2019 and the first fault was in June 2020, so it was fixed under guarantee by Currys. This time it is out of guarantee so I have to decide, do I pay for a repair or buy a new TV.
The fault is, The TV turns on but the screen stays black. Doesn't even show the JVC logo. The fix is to replace the Backlight.
So I contacted Currys and they said the initial cost is £95 just to look and assess the fault. Any labour and parts would cost extra. But first they wanted to know the model and serial number. So I told them. They have replied, Sorry that is not a model that we are able to repair.
I had a look on the JVC website and it says that JVC televisions are now manufacturered , distributed and serviced by Currys. So basically, Currys are telling me they can't or won't repair a product they make.
Going to get a quote from an independent TV repair shop this week.
