Wherever possible, I use local shops and businesses but they need to compete to retain my custom. As I collect prescriptions and medication for a number of friends and relatives I use several pharmacies around Edmonton and Enfield but without exception they don't try to do better than online pharmacies who will collect prescriptions and deliver (at no cost) directly to customers. It drives me mad when I hand in a prescription to the chemist and say I will be back in 15 minutes. Half-hour later I call back and only then do they start to fill the prescription. I am told they don't have enough but 'the rest will be in after 11 tomorrow'. I come back at 2.30 and then they tell me the meds didn't come in but they should be in at 4.30. Why didn't they phone or text me and save me a wasted trip? When the NHS starts restricting the number of outlets that dispense prescriptions these chemists are going to want the customers to fight to save their businesses.