IT vacancy at the Co-op Bank!
I recently wanted to add a new payee to my bank account, but even though I knew for sure that my security code was correct, it would reject it. I called the help line and held on for 30 mins. I then remembered the advice that I give to others, which is to use a different browser. So, I tried Edge, and it worked okay. Here is my secure message to them, and their reply!'I have just spent ages trying to get my passcode accepted by the dropdown list when adding a new payee. I have discovered that the problem is that the dropdown list does not work in Firefox. Are you aware of this? Edge worked okay.' .
Their reply: .'Thanks for your message. I am sorry to hear this. Our IT team are aware of an issue with security codes.The system will default to putting a '0' into any box that does not contain a number but this will not use the '0' in its place it will show as incorrect.If your code has a 0 in it please make sure to select another number first and then re select the number 0 and this will allow the system to recognise that you have entered the correct information.
Could you also try another browser to rule out this causing an issue as we are aware of a reported problem that Firefox is causing a mismatch for example.'
Their reply: .'Thanks for your message. I am sorry to hear this. Our IT team are aware of an issue with security codes.The system will default to putting a '0' into any box that does not contain a number but this will not use the '0' in its place it will show as incorrect.If your code has a 0 in it please make sure to select another number first and then re select the number 0 and this will allow the system to recognise that you have entered the correct information.
Could you also try another browser to rule out this causing an issue as we are aware of a reported problem that Firefox is causing a mismatch for example.'
