Is covid just being used as an excuse?
On a more personal theme, the screen on my phone shattered so I decided to contact samsung repair. Website says you can take it to one of their shops for a same day repair but when I got on to their live chat was told "because of covid that service is suspended". So I agreed to have my phone picked up by DPD, have it fixed, and returned by them. In the confirmation email the covid excuse struck again. "repairs usually take 2 days from when your device is received by us, but during these covid times please allow up to 10 days".
their 10 days is up tomorrow, and I've not heard a thing from them.