Email from Sainsburys
I wrote to you last week to tell you about some of the steps we are taking to support increased demand for food and other essential items.
After I wrote to you last week, many of you replied. You wrote to share your concerns about our elderly and vulnerable customers and to ask if we can do more to restrict the number of items each person can buy. I have listened to feedback from you and from Sainsbury's colleagues across the country and wanted to share some of the extra steps we are taking to make sure everyone has access to the items that they need:
A number of you suggested that we reserve an hour in stores for elderly and vulnerable customers. In response to this request, we will set aside the first hour in every supermarket this Thursday 19th March, for elderly and vulnerable customers. I hope that you can respect this decision and will work with us as we try our best to help those that need it the most. If you or an elderly family member, friend or neighbour would like to shop during this hour, please check online for your local supermarket opening hours.
We will also help elderly and vulnerable customers access food online. From Monday 23rd March, our online customers who are over 70 years of age or have a disability will have priority access to online delivery slots. We will contact these customers in the coming days with more details.
For any online customer who can travel to our stores, from Monday 23rd March, we will operate an expanded 'click and collect' service. We are significantly increasing the number of collection sites across the country over the coming days in preparation for this. Customers can place their order online as usual and pick it up from a collection point in the store car park. We believe this will also work for people who are self-isolating.
As we work to feed the nation, we are also focusing all of our efforts on getting as much food and other essential items from our suppliers, into our warehouses
continued ............
After I wrote to you last week, many of you replied. You wrote to share your concerns about our elderly and vulnerable customers and to ask if we can do more to restrict the number of items each person can buy. I have listened to feedback from you and from Sainsbury's colleagues across the country and wanted to share some of the extra steps we are taking to make sure everyone has access to the items that they need:
A number of you suggested that we reserve an hour in stores for elderly and vulnerable customers. In response to this request, we will set aside the first hour in every supermarket this Thursday 19th March, for elderly and vulnerable customers. I hope that you can respect this decision and will work with us as we try our best to help those that need it the most. If you or an elderly family member, friend or neighbour would like to shop during this hour, please check online for your local supermarket opening hours.
We will also help elderly and vulnerable customers access food online. From Monday 23rd March, our online customers who are over 70 years of age or have a disability will have priority access to online delivery slots. We will contact these customers in the coming days with more details.
For any online customer who can travel to our stores, from Monday 23rd March, we will operate an expanded 'click and collect' service. We are significantly increasing the number of collection sites across the country over the coming days in preparation for this. Customers can place their order online as usual and pick it up from a collection point in the store car park. We believe this will also work for people who are self-isolating.
As we work to feed the nation, we are also focusing all of our efforts on getting as much food and other essential items from our suppliers, into our warehouses
continued ............
