Advice needed - UPVC Front Door - who do I call ?
Anglian fitted my new front door 10 year guarantee.
Lock changed after burglary by Griff independent locksmith from Streetlife.
Yesterday I couldn't get in. The key turned ok pushed handle down ok but key wouldn't turn to release the door. I thought oh no my mat has jammed under the door. Got in thru the back but the mat was a good 3" away from the door so that wasn't the problem. I don't know if the problem is with the door lock or the door lever mechanism. I've had this problem before fro the inside but never from the outside.
Do I call Anglian so they can check all the aspects of the door. Does having a new look fitted invalidate the warranty ?
Or do I call Griff to check the lock ?
Alternatively do I call Homeserve, with whom I have a home emergency policy ?
What would anyone advise ?
Lock changed after burglary by Griff independent locksmith from Streetlife.
Yesterday I couldn't get in. The key turned ok pushed handle down ok but key wouldn't turn to release the door. I thought oh no my mat has jammed under the door. Got in thru the back but the mat was a good 3" away from the door so that wasn't the problem. I don't know if the problem is with the door lock or the door lever mechanism. I've had this problem before fro the inside but never from the outside.
Do I call Anglian so they can check all the aspects of the door. Does having a new look fitted invalidate the warranty ?
Or do I call Griff to check the lock ?
Alternatively do I call Homeserve, with whom I have a home emergency policy ?
What would anyone advise ?
