Telecare device failures
BT and Virgin have been told by the Government to stop forcing digital phone lines on vulnerable customers. BT has said that it will only switch vulnerable customers if "the telecare providor or the customer can confirm their service is compatible and functions using a digital phone line". They will offer battery back-up units and backup phones which give Digital Voice customers auto switch over to the EE Mobile network if there's a power cut, or if the Broadband service goes down.
