Poor customer service costs UK firms billions – so why can’t they get it right?
New research estimates that staff spend an average of one day a week dealing with problems. But as our readers tell us, some companies find ..
https://www.theguardian.com/money/2023/jan/30/poor-customer-service-costs-uk-firms-billions-so-why-cant-they-get-it-right
https://www.theguardian.com/money/2023/jan/30/poor-customer-service-costs-uk-firms-billions-so-why-cant-they-get-it-right
